Metzger Trucking: CTSi Testimonial in Fort Wayne area.

Pictured: Susanna Chapman, Dan Metzger, Cara Roe (holding Steve, the office dog), Nick Keene, and Micah Metzger

We never want to be a company who just fixes computers. We want to serve our customers and help them achieve their business objectives. We believe that comes through the best customer service available from a team who is knowledgeable about our customer environments and technological direction. We debrief on a regular basis to see how we’re doing. Those meetings are particularly exciting when we have the opportunity to hear from you, our customer. We recently received feedback from Metzger Trucking and we had to share it with you.

“We really appreciate the great job your employees have done. We needed help with our VoIP phones so I called the office. Immediately Jon came out to take care of us. He was great, and was super friendly too. To top it off, he found we weren’t getting the service we were paying for, so he contacted our Internet provider to set up an appointment to make things right.

A few days later Brett came on-site to help out as our service provider was checking out our connection speeds. The representative didn’t seem to understand even very basic things, but Brett was so nice and helpful. He gently took charge of the situation and made us feel confident that everything would be cared for.  We could hear how Brett was explaining things during the meeting, and one of my coworkers commented saying, “It was like teacher and student in there, wasn’t it?” 

After everything was resolved, Brett made sure I understood what was going on. It was impressive how he took care of everything so we could get our regular work done. Normally, I would have had to spend a day working on all of this myself.


Thanks!
Susanna”

Susanna and the team at Metzger Trucking, 

Thank you so much for sharing your experience. It encourages us to keep pushing forward to provide the very best service possible. Stories like this keep us going on long days. We are happy knowing that we’re contributing to your success by keeping your technology where it should be — driving business forward rather than standing in the way. Thank you for the opportunity to serve you. We’re looking forward to supporting you more in the future.