Join the CTSi Team

A career with CTSi is much more than an opportunity to complete a task list. We are passionate about our work; striving to see an exciting marrying of technology, vision, integrity, and creativity. We want that for ourselves AND for our customers.

We take pride, not just in delivering the best-in-class services, but also in our role to help our customers accomplish their goals. That’s our job: to enable their success through effective implementation of their technology.

Extraordinary Collaboration — Liberating Results
This is our banner. It’s our “war cry.” It’s our standard. Every day we hope to begin with this pursuit. In each interaction, we work to ensure our customers feel heard and supported. We want them to know they can trust their technology in our hands and to experience our efforts as members of their team. As a result, we want them to be free to focus on the thing they do best – running their business.

We’re looking for more than candidates. We’re looking for outstanding team members who can help us to meet this standard and to deliver the best solutions for our customers.

If you felt excitement growing in your stomach as you read this page, we definitely want to meet you.

If you are interested,
the following is the process we typically take in considering CTSi Team candidates…
  1. Submit resume (references will be required before a final hiring decision is made). Digital copies of resumes may be sent to hr@creativetechs.biz
  2. Indicate specific positions in which you have interest
  3. An initial interview will be schedule by CTSi (phone or at CTSi office location)
  4. Additional interview(s) may be scheduled as appropriate
  5. References and background check will be conducted prior to final hiring decision
Looking for a good fit for these roles…

Technical Administrator

Department: Managed Services
Reports to: President

Job Summary

Shares responsibility with the managed services team for onboarding and supporting CTSi Professional Services Agreement (PSA) clients, both remotely, and on-site. The Technical Administrator will also work cross functionally with other CTSi support teams to deliver comprehensive IT solutions. This position requires excellent communication and strong technical skills.

Job Responsibilities

  • Oversee development, refinement and ongoing maintenance of CTSi best practices
  • Assess, develop and maintain technical knowledge of CTSi client’s environment
  • Assist CTSi technical team with performing proactive and reactive technical support services
  • Share core responsibilities with client consultations regarding technology best practices and solutions to business technology problems.
  • Meet with clients to discuss business technology needs and available options and solutions.
  • Develop a good technical relationship with CTSi clients that helps them keep their technology in alignment with business objectives.

HelpDesk Technician

Department: Tech Support

Job Summary

Responsible for initially engaging CTSi clients through CTSi support channels and providing a positive, helpful problem resolution experience for CTSi clients. This position requires excellent communication, technical and organizational/detail skills, along with a calm presence to assist CTSi clients through the troubleshooting process. Possess a combination of being good with people and being a good puzzle solver. Personal but analytical and methodical. Detail oriented with good organization skills. A get-it-done-now person.

Job Responsibilities

  • Support clients remotely via phone, email, CTSi’s support portal, and in response to alarms/alerts initiated by a client’s system/device or CTSi’s RMM application.
  • Help set and manage client expectations throughout the support process
    Resolve as many issues as possible and escalate issue when necessary or appropriate to a CTSi engineer.
  • Occasionally provide onsite service and support
  • Assist CTSi tech team with other client or internal technical projects, installs and/or support.
  • Assist with client training opportunities
  • Assist with client training opportunities

Centralized Services Administrator

Department: Managed Services

Job Summary

CTSi’s Centralized Services Admin is a key role on the CTSi team. This team member’s primary focus is to provide CTSi’s MSP customers with best-in-class onboarding and ongoing proactive support and maintenance services and solutions. The ambition of CTSi’s Centralized Services Admin is to foster a sense of excellent care and confidence that a customer’s technology is being maintained and secured in a timely, consistent and comprehensive manner.

This position requires a process and detail-oriented individual with strong technical aptitudes and skills, thrill at automation, believe strongly in good documentation, exude teamwork and customer service and strive for excellence in communication and follow-up. This individual should have a strong interest and ability to quickly learn and implement new technologies.

Job Responsibilities

  • Implement, manage and optimize CTSi’s managed services systems, applications and technologies (i.e., patch management, alerting, anti-virus/anti-malware, backups, disaster recovery, cloud services, etc.)
  • Develop, document, test and optimize processes related to onboarding MSP clients and ongoing proactive support services.
  • Remotely monitor CTSi clients via CTSi’s RMM/MSP systems and remote support applications.
  • Identify, develop, automate and provide key reports for CTSi vCIO, Tech Admin and clients
  • Assist with helpdesk and onsite service, support and other technical projects (as needed)
  • The ideal candidate for this position should have some experience in light programming or scripting.
  • Multiplatform OS (Windows and MacOS) server and workstation experience beneficial
  • Network deployment experience beneficial

Server Engineer

Department: Professional Services

Job Summary

Responsible for all areas of server (on-premise, remote and hosted) and cloud solutions/services for both CTSi customers as well as CTSi internally. A server engineer will help create strategic direction for all server and cloud services/solution, maintain any required certifications, knowledge and learning, onboard servers to CTSi’s MSP/RMM utilities, install/setup/configure new servers and cloud solutions, maintain existing servers, provide ongoing administration for servers and cloud solutions, oversee and provide (as necessary) direct support for servers or cloud solutions, and provide training as appropriate opportunities present themselves. This position requires strong technical skills, teamwork, attention to detail, discipline with excellent communication and documentation skills. Aptitude for quickly learning and implementing new technologies. Existing experience and knowledge with Windows and MacOS X servers, Microsoft Office 365, and Google Apps helpful. General understanding on directory services, DNS, DHCP and other server-related core services a must.

Job Responsibilities

  • Determine ongoing server and hosted services strategic direction for both CTSi internally and CTSi clients.
  • Determine, create and maintain all server and cloud services/solutions processes and procedures documentation
  • Help maintain associated partner relationships.
  • Determine and maintain appropriate knowledge, learning and certifications for strategic and supported technologies.
  • Work w/ CTSi Tech Admin to determine best practices and CTSi standards for servers and cloud solutions/services offered to CTSi clients.
  • Work w/ CTSi Tech Admin re: client server and cloud solution assessments.
  • Oversee and directly assist with internal and client server and cloud solution implementation, support, maintenance, administration and training.

Network Engineer

Department: Professional Services

Job Summary

Responsible for all areas of network-related solutions/services for both CTSi customers as well as CTSi internally. A network engineer will help create strategic direction for all network services/solutions, maintain any required certifications, knowledge and learning, onboard network devices to CTSi’s MSP/RMM utilities, design/engineer network solutions, install/setup/configure new networks, maintain existing networks, provide ongoing network administration, oversee and provide (as necessary) direct support for network solutions, and provide training as appropriate opportunities present themselves. A network engineer also maintains relationships/partnerships with key ISPs, cabling, SIP and cabling providers and oversees any projects where these partners are providing services for CTSi clients. This position requires strong technical skills, teamwork, attention to detail, discipline with excellent communication and documentation skills. Aptitude for quickly learning and implementing new technologies. Existing experience and knowledge with Cisco, Meraki, Aerohive, Netgear routers, wireless access points and switches a plus. General understanding on TCP/IP, DNS, DHCP and other network-related core services a must.

Job Responsibilities

  • Determine ongoing network and hosted services strategic direction for both CTSi internally and CTSi clients.
  • Determine, create and maintain all network-related processes and procedures documentation.
  • Help maintain associated partner relationships.
  • Oversee all partner projects implemented for CTSi clients (or internally for CTSi)
  • Determine and maintain appropriate knowledge, learning and certifications for strategic and supported technologies.
  • Work w/ CTSi Tech Admin to determine best practices and CTSi standards for network and Internet solutions/services offered to CTSi clients.
  • Work w/ CTSi Tech Admin re: client network assessments.
  • Oversee and directly assist with internal and client network and Internet implementations, support, maintenance, administration and training.