Avoid wasting a bunch of time by partnering with CTSi.

Our company has been growing, and that’s exciting, but we started having trouble with communication — particularly among our operations team. We found an off-the-shelf solution for the service industry. It claimed to do all kinds of exciting things. Their rep told us the customization was robust and could do just what we needed, AND if there was something more, they would help us. Unfortunately, we quickly found it was not what we needed at all. It was just too generic and didn’t allow for the unique needs we have related to managing and scheduling our team and trucks. Also, in all of the excitement of the tool’s features, we lost sight of what we really needed. We found ourselves back at the start with our heads spinning.

We reached out to the Apple Store who recommended we contact CTSi. We did, and the work they’ve done for us has been AMAZING.

One thing that we appreciated was how CTSi was willing to come and learn about our company. We had reached out to others who would not take the time to get to know us, and we felt that was an important part of recommending the right solution. Zach, from CTSi was a quick study. He understood the details of our work much better than many others we meet with. Some of our coworkers who overheard our conversations even commented on how intelligent and intuitive he was. We knew early on we were in good hands.

Zach has a remarkable ability to draw out information as he talks with you. As he interviewed us, he helped us to see we already knew and understood more about what we needed than we had thought, but we needed help putting all of the pieces together. He helped us to see our ideal solution was actually more simple and streamlined than what we had originally thought. He never made us feel unwise about going with the off-the-shelf solution initially but helped us to focus on our next steps so we know what we need moving forward. Now, with fresh eyes, CTSi will be working with us to identify the right tool, whether it be “out-of-the-box" or custom development.

We are extremely happy we decided to work with CTSi. They have been responsive and delivered as promised every step of the way. Even after long, 8-hour days, working with CTSi has been a positive and valuable partner.

Mgr of Computer Ops, Systems Coordinator / Account Representative
INSERV
Mishawaka IN
Creative Technology Solutions, Inc
5 / 5 stars

With CTSi caring for our technology, I can get to the things I need to do!

We needed help with our VoIP phones so I called the office. Immediately Jon came out to take care of us. He was great and was super friendly too. To top it off, he found we weren’t getting the service we were paying for, so he contacted our Internet provider to set up an appointment to make things right.

A few days later Brett came on-site to help out as our service provider was checking out our connection speeds. The representative didn’t seem to understand even very basic things, but Brett was so nice and helpful. He gently took charge of the situation and made us feel confident that everything would be cared for. We could hear how Brett was explaining things during the meeting, and one of my coworkers commented saying, “It was like teacher and student in there, wasn’t it?” After everything was resolved, Brett made sure I understood what was going on. It was impressive how he took care of everything so we could get our regular work done. Normally, I would have had to spend a day working on all of this myself.

Manager & CFO
Metzger Trucking
Silver Lake IN
Creative Technology Solutions, Inc
5 / 5 stars

CTSi Has Helped Us Remain On The Cutting Edge

We have worked with CTSi for over 10 years now, and they have been nothing but helpful and flexible, helping us grow. Time is money and when your computers, network, and server structure ends up saving you time, it saves you money. Not only has CTSi helped with finding us hidden savings, but they have also allowed us to maintain a tech presence that few in our area and market can or do. This is very important in our ever increasing on-demand digital world.

IT Director / Production Artist
Boyden & Youngblutt
Fort Wayne IN
Creative Technology Solutions, Inc
5 / 5 stars

Many of my supervisor friends are jealous I have such great support!

I bought my first Atari computer as a school administrator. As Apple computers became more and more in use for classroom settings, I moved to a Mac and even had my own system at home. When I became a supervisor for student teachers through IPFW, tech support was no longer provided by the school. It was very important all of my computer tasks and programs were up-to-date and functioning well. Additionally, I was experiencing difficulty with my banking program. Creative Technology Solutions and Tim Poyner was recommended as a top company with a great deal of expertise with Apple computers. What a lifesaver at the time, and CTSi continues to be.

The CTSi team has kept me very current with my technology. Having worked with them for over 20 years, they know my wants and needs, and help me continue moving forward with more effective technology. I would say I am computer literate and can figure some things out, but I often I need help. No matter what the hour or day, a call or email to the team and CTSi is ready and willing to help me out. Often there is a simple issue that can be resolved remotely when a technician connects to my computer; fixing the problem. Other times the problem is more complex and requires a home visit or taking my computer and other devices to the office. Regardless, CTSi keeps my computer and devices working and are always willing to work around my schedule to make it happen. When new and innovative ways of doing things are required, they have always been very patient to work with me and walk me through procedures, and even provide documentation to help me. They have been very willing to work with IPFW technical staff to make certain my programs are running properly and in accordance with organizational standards.

Just recently I was out on a teacher observation and I could not get my computer working. I placed a call to CTSI support and they immediately remotely connected to my computer at the school and got things working so I could successfully complete my work. Paper and pencil just does not do the job anymore, and I have come to totally rely on the computer for my work. I need a computer that works. CTSi has been there for me and even follow-up after to make certain all are working properly.

Since my first call and home visit, I felt relieved and very comfortable with them taking care of my computer and the rest of my technology. They have never pushed me to get involved or have equipment or programs that I would never need or use. They make suggestions, but are also very willing to work within my own preferences. They are patient and able to explain “why" or "why not" in the fast changing world of technology. I highly recommend Creative Technology Solutions. It has been great to have a team willing and ready to help me out. Many of my supervisor friends are jealous I have such great support, and I've even been able to support them through the good work and guidance I have received from CTSi.

University Supervisor of Student Teachers
Indiana Purdue Ft. Wayne
Winona Lake IN
Creative Technology Solutions, Inc
5 / 5 stars

With CTSI, I have great confidence knowing I am getting the best service and recommendations possible

CTSi has been very professional and personable in helping us find the right solutions for our network and VOIP needs. It has been great to work with an IT company that happily services both Mac and PC devices. All of CTSi technicians are properly trained and knowledgeable in their specific field of expertise. Recently, CTSi recommended and installed a brand new network for us, both wired and wireless, so we can offer a better user experience to our team members and guests. After upgrading, the performance of the new network has been great!

Pastor of Communications
North Webster Church of God
North Webster IN
Creative Technology Solutions, Inc
5 / 5 stars

We would certainly recommend CTSi to others, in fact, we have and will continue to do so.

CTSi has helped us in many ways. First of all, they simplified things for us. phone service was sketchy. Email was hit or miss. Even the cable was erratic. It was very frustrating. CTSi made everything work for us, and work very smoothly. Nobody wants to have all those little aggravations, and in our case, it was almost constant. We should have done it much sooner rather than living with those issues. We also had a problem with the sound system installed in our new home. You couldn’t hear. You couldn’t enjoy music or dialogue. Sounds seemed to get lost in the room. We had given up on listening to music. CTSi suggested and installed a new Sonos system. With this new system, it’s like you’re in a theatre. They gave us the ability to enjoy our home. Everything is smooth and easy. We’ve enjoyed it so much, we’ll have a phase two with more work with external Sonos speakers and we’re looking forward to that when the weather is nice.

What I like about working with them is they can work at any level they need to. If the person is really technical, they are comfortable, but if you’re not a “techie” and you need to talk with your granddaughter to have help with your iPhone, they can work with people at that level too. Everyone on the team is great. It’s like you’ve always known them.

This customer requests to remain anonymous
We respect the identity and desires of our customer.
Creative Technology Solutions, Inc
5 / 5 stars

CTSi is quick to answer any questions I have. I appreciate knowing I have a resource on hand to take care of our technology.

We worked with CTSi to update our home entertainment speaker setup. We had older surround speakers with our stereo, but the whole system was confusing. We wanted to use the speakers for listening to music as well as for our movies, but the only way to do that was by surrendering our phones to be plugged in. We hardly used the system and the speakers became like bulky pieces of furniture. CTSI provided all the info I needed to make an informed purchase and helped answer any questions I had. We installed the Sonos system, and we love it! It sounds awesome while watching movies or listening to music, and we can control everything from an app on our devices, so we don’t have to be tethered to the system. We even extended the system to other rooms in our house.

CTSi is quick to answer any questions I have. They’ve supported my home systems as well as providing help for our church. I’ve been telling my friends about CTSi and Sonos, and appreciate knowing I have a resource on hand to take care of our technology.

Pastor
Branches Vineyard Church
Warsaw IN
Creative Technology Solutions, Inc
5 / 5 stars

We Can Depend On CTSi

In my years of work in the publishing business, both as a remote employee of a large Los Angeles firm and as a private entrepreneur operating out of Northern Indiana, we have learned that we can depend on Creative Technology Solutions Inc. for both short-term troubleshooting and long-term strategies. There’s not a lot of companies about which you can say that sort of thing these days.

Partner / Publisher
G&G Media Group LLC / RVBusiness
Elkhart IN
Creative Technology Solutions, Inc
5 / 5 stars

Our staff view CTSi as part of our team!

Our technology was chaotic with no consistency and a slow response from our previous service provider. This impacted our ability to serve our customers. CTSi has set us up with a consistent platform that will scale with us. Their support team is great and feel like they are part of our team. CTSi also embraces the art of problem-solving and works with our outside vendors to make sure our processes flow seamlessly. They understand our business and the needs we have from a technology perspective and recommend products that support our growth strategies. Really think about your peace of mind for the team members and your clients. CTSi provides their value having things run smoothly from an IT standpoint.

Vice President
Clevenger Insurance
Warsaw IN
Creative Technology Solutions, Inc
5 / 5 stars

CTSI has always been ready to respond with patience to my questions no matter how obvious the answers probably should be to me

CTSI has provided me with splendid service for more than twenty years. In the area where I live, finding service for clients using Apple in their homes was challenging, so I was very pleased when an acquaintance enthusiastically recommended Tim Poyner to me. No longer did I have to bribe a young friend to help me, nor travel seventy miles to purchase a Mac from someone I had never met. I have learned a lot in the past two decades, thanks to the encouragement and coaching from Tim and his staff. CTSI has provided me with options and information whenever new technology is developed that may be fitting for me. The staff always are knowledgeable and attentive. Years ago, Tim was teaching me something about a new application. Sensing my uncertainty, he said, “I have faith in you!” That has stayed with me and emboldened me to explore on my own, knowing that if I ever get in difficulty, help is just a call away. I can’t imagine how I could have functioned without their skilled and trustworthy service.

Retired Educator
Goshen IN
Creative Technology Solutions, Inc
5 / 5 stars

CTSi is our “One Stop” for all of our technology needs.

We’ve been very happy with our service from CTSi. They know us. They know how we are set up. They understand what needs to be done. They understand how technology moves our business forward. What that means for us is we don’t have to educate a tech every time they send someone out to help us. They come in ready to solve our problem and help to identify solutions for our next steps. If you’re sitting on the fence, why? Try CTSi. You’ll be happy you did.

Chief Financial Officer
The Fortus Group
Fort Wayne IN
Creative Technology Solutions, Inc
5 / 5 stars